Refund policy

Returns, Refunds, and Exchanges

Rare Concepts accepts eligible return and exchange requests when customers contact us within seven calendar days after confirmed delivery.

Customers may request:

  • A refund to the original payment method

  • An exchange for another eligible size or item, subject to availability

All requests are subject to review. Contacting Rare Concepts within the seven-day period does not automatically guarantee approval. The returned item must satisfy the eligibility requirements described below.

If the requested replacement is unavailable, we will not be able to complete the exchange. The customer may instead request a refund to the original payment method, subject to the item’s eligibility and inspection.

Starting a Return or Exchange

Before sending an item back, email rareconceptsnyc@gmail.com within seven calendar days after delivery and include:

  • Your four-digit order number

  • The item you want to return or exchange

  • Whether you are requesting a refund or exchange

  • For an exchange, the replacement item or size requested

  • The reason for the request

  • Photographs, if the item is incorrect, damaged, or has a quality concern

Items sent to Rare Concepts without prior authorization will not be processed.

After reviewing the request, Rare Concepts will confirm:

  • Whether the item is eligible

  • Whether the requested replacement is available

  • The return instructions

  • Whether any return or replacement shipping charges apply

Return Eligibility

To qualify for a refund or exchange, the returned item must be:

  • Unworn

  • Unwashed

  • Unaltered

  • Free from odors, stains, damage, and visible signs of use

  • Returned with its original tags and original packaging, when applicable

  • In a condition suitable for resale

Rare Concepts reserves the right to refuse a refund or exchange if the returned item appears worn, used, washed, altered, damaged after delivery, or otherwise unsuitable for resale.

If a returned item is determined to be ineligible, no refund or exchange will be issued. The item may be sent back to the customer, and the customer may be responsible for the associated shipping charges.

Approved Return Instructions

If the request is approved, Rare Concepts will provide return instructions and, when applicable, a return shipping label.

The customer must send the item within 10 calendar days after receiving the return instructions. We recommend retaining the return receipt and tracking information until the return is completed.

An approved request may be closed if:

  • The item is not sent within the stated return period

  • The customer does not respond within seven calendar days after our follow-up

  • The returned item does not satisfy the eligibility requirements

Authorization to send an item back does not guarantee final acceptance. All returned items are inspected after delivery.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and passes inspection.

Original shipping charges and return-shipping costs are non-refundable unless otherwise required by law or expressly approved by Rare Concepts.

After Rare Concepts processes an approved refund, the customer’s bank or payment provider may require additional time to post the funds.

Exchanges

Exchanges depend on the requested replacement’s availability. A replacement is not reserved or confirmed until Rare Concepts approves the exchange.

If the replacement is unavailable, the customer may request an eligible refund to the original payment method.

Shipping charges associated with an exchange will be assessed before the exchange is confirmed. Customers may be responsible for return shipping, replacement shipping, international duties, taxes, and related charges unless Rare Concepts confirms otherwise.