Refund policy

Returns and Exchanges

At this moment we offer exchanges (depending on the situation), but no refunds if we are contacted within 7 days after delivery. If the item is out of stock then we will NOT be able to exchange your item. We are not responsible for any shipping related issues from the exchange process. 

If you need an exchange, please email us. In the email body, tell us your order number (4 digit number) and the item that you are exchanging and size that you need. We will assess shipping prices before confirming the exchange (if necessary). 

Make sure to send the items back in the original packaging and affix the return label that we send to you onto the package. Please send the items back within 10 days so that we can process the exchange as quickly as possible. We reserve the right to refuse any exchanges in the case that we deem the item un-sellable. In addition we reserve the right to refuse any exchanges if we have not received a response within 7 days after we respond to your initial inquiry. 

You can contact us at rareconceptsnyc@gmail.com with any questions or concerns. If items are not able to be restocked because of suspected use, wear and/or looks used, we will return the item without a refund or exchange. Items sent to us without a prior email will not be processed for a refund or exchange as well. 

You can always contact us for any return questions at rareconceptsnyc@gmail.com. 

Gift Cards 

Gift Cards are non-refundable. All sales are final.