Shipping & Return Policy
All orders (if not pre-ordered) placed will ship within two to seven business days. When your order is shipped, you will receive a shipping confirmation email which will come with a tracking number so that you can track your order until it is delivered. We do not ship on national holidays, or weekends, if you place an order on a holiday or on a weekend it will be shipped the following business day.
US orders that are shipped via USPS First-Class Mail®, have a shipping time of 4-5 business days.
US orders that are shipped via UPS 2Day® have a shipping time of two business days and will be shipped the same day or next day depending on when the order is received. You can track your order through the shipping confirmation email that you receive.
Please allow one extra business day of transit time for shipping to Alaska and Hawaii via USPS.
**COVID-19 may cause delays for shipments outside of the USA, we appreciate your patience and support during this time.
We can ship to almost any address in the world. Please do allow up to 3-4 weeks for international orders to be received depending on the shipping service selected, but note that further delays are possible due to customs. We ship International orders via APC Postal Logistics, FedEX, or DHL (depending on the country). If it is shipped via APC, once your order arrives in your country your local postal service will take over for delivery. All orders have a tracking number and can be tracked up until delivery. We do not ship on US national holidays, or weekends, so if you place an order on a holiday or on a weekend it will be shipped the following business day.
Orders that are shipped outside of the US via FedEx, have a shipping time of 4-8 business days.
Orders that are shipped outside of the US via Standard Shipping (APC), have a shipping time of 3-4 weeks.
Any questions about shipping please reach out to us at firstname.lastname@example.org and we will get back to you as soon as possible.
CUSTOMS, TAXES AND DUTIES
Please note that orders may be subjected to VAT, import duties and/or taxes, which are levied once your package reaches your country.
Packages are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.
LOST OR MISSING PACKAGES
If your tracking number indicates that your package has been delivered, but you don’t have it yet, it could be because USPS delivered to a neighbor’s mailbox, or possibly because USPS erroneously scanned your package as “delivered” once it reached the post office closest to your home. In cases like this, it typically takes a few extra business days for your package to get into your mailbox. If you do not see it within 2-3 days after getting the “package delivered” notification on your tracking number, please shoot us an email at email@example.com - we would be happy to help you!
A note about PO BOXES:
If you would prefer your mail to be delivered to your PO Box rather than a residential address, you can put a PO Box in as your shipping address! Please note that FedEx will not deliver packages to PO Boxes in the US, though it varies if they will or not internationally.
If you chose FedEx 2-day Express as your shipping method and your shipping address contains a PO Box, we will automatically change your shipping method over to USPS Priority mail so that you can still receive your package at your Post Office. Please note that the transit time for USPS Priority mail is about 1-3 business days as opposed to the 2-day FedEx timeframe.
Return and Exchange Policy
All sales are FINAL. We cannot process any refunds. If you need to exchange an item BEFORE we ship them out contact us as soon as possible, and we may be able to accommodate your request.
If we made a mistake you can always contact at firstname.lastname@example.org, and we will resolve them.
Gift Cards are non-refundable. All sales are final.
We will be able to offer exchanges for items purchased with us. In order for an exchange to be processed, your item must be in the same condition that you received it, unused and in its original packaging. If we run out of stock of the item that you are requesting as an exchange, we will not be able to process your inquiry.
You will also be required to pay for shipping in both directions of the transaction if the return is a fault of yours.
We are not responsible for shipping charges associated with returns or exchanges. You will be responsible for paying to ship the item to us and for us to ship the new item back if the return is not a fault of ours.